MEANS OF PAYMENT.
- Custom products are items that are made to the customer's specifications and desires. They are paid in advance because they are not standardized and cannot be resold to other customers.
1 - PAYMENT BY BANK CARD:
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No information or number relating to your bank card is received or stored by persoyno. Thanks to its partnership with the Center Monétique Interbancaire (CMI), persoyno guarantees you a completely secure electronic payment. Your personal data (identity, card number, etc.) is fully encrypted and used only during the transaction on the CMI Ecom platform. Online payment managed by CMI is based on technologies and concepts recognized by e-commerce experts around the world, it is also governed by national and international laws and regulations. The payment system is certified by the CMI, VISA, MasterCard and all Moroccan banks.
2 - PAYMENT BY BANK TRANSFER:
- Once your order has been placed, you must then make a bank transfer indicating your order number:
RIB: 011.810.0000.06.210.00.05584.60
BMCE: Agency 29 Av. Abdelkarim El Khatabi - Ocean - Rabat.
You will receive a confirmation email with the link and tracking code for the delivery of your package in real time. It should be noted that a bank transfer requires at least 48 hours for the money to be transferred from one account to another.
3 - PAYMENT BY CASH PLUS TRANSFER:
- Go to a Cash Plus agency and present your order number. Then, pay your invoice to our account number: cp40FLX . Once payment has been made, You will receive a confirmation email with the link and tracking code for the delivery of your package in real time.
SHIPPING POLICY
- Orders are shipped within 24 business hours of the order date. You will receive a confirmation email with the link and tracking code for the delivery of your package in real time.
- Shipping Costs are calculated at the checkout stage.
- Customers are responsible for providing an accurate and up-to-date shipping address.
- persoyno is not responsible for delivery delays caused by incorrect address information.
- persoyno does not guarantee delivery times, but will do its best to respect the announced deadlines.
- Customers are encouraged to check the status of their order online and contact persoyno if any issues arise.
- Products damaged during delivery will be replaced or refunded in accordance with persoyno's refund policy.
- persoyno reserves the right to refuse shipping to certain destinations.
- persoyno is committed to providing detailed tracking for each order and working closely with customers to ensure satisfactory delivery.
RETURN AND REFUND
- Refunds are allowed within 14 days of receipt of order if the product is damaged or not as described.
- Customers must provide proof of damage or non-compliance (photos, etc.).
- Refunds will be made via the same payment method used for the order.
- Delivery charges are not refundable.
- Customized products are not eligible for a refund unless there is a production defect.
- Customers are responsible for returning damaged products at their own expense.
- persoyno reserves the right to refuse a refund if the above conditions are not met.
- persoyno is committed to doing its best to resolve any problems encountered by customers in a fair and timely manner.
TERMS OF USE
- Use of the website and its services implies acceptance of these conditions of use.
- The content of the Website, including text, images, graphics, logos, buttons, icons, and other materials, is protected by copyright and trademark laws.
- Users may not reproduce, copy, sell, resell or exploit for commercial purposes any content on the Website without the prior written permission of persoyno.
- persoyno does not guarantee the constant and uninterrupted availability of the website and its services.
- persoyno reserves the right to modify, suspend or discontinue the website at any time without notice.
- Users are required to provide accurate and up-to-date information when creating an account or placing an order.
- persoyno reserves the right to refuse or cancel an order for any reason.
- Prices displayed on the website are subject to change without notice.
- persoyno is not liable for indirect or consequential damages arising from the use of the website or its services.
- The terms of use may be changed at any time without notice. Users are required to consult them regularly to be informed of any changes.
- By using the website and its services, users agree to comply with all applicable laws and to respect the rights of third parties.
RIGHT OF WITHDRAWAL
- If you wish to exercise your right of withdrawal, you have fifteen (15) calendar days from receipt of your order to inform us of your decision to withdraw.
- In the event that you exercise your right of withdrawal, you must return the product to us in its original packaging and in perfect condition, accompanied by all possible accessories, within fifteen (15) days following notification of your decision. to retract. Return shipping costs are your responsibility.
- We undertake to reimburse you for all amounts paid within fifteen (15) days following receipt of the returned product or proof of shipment, depending on the payment method you used when placing your order.
- However, we may withhold reimbursement until we have received the product or until you provide us with proof of shipment of the product, whichever is earlier.
- We inform you that the right of withdrawal does not apply to personalized or tailor-made products.
- We remind you that any product returned incomplete, damaged or soiled cannot be refunded. We reserve the right not to accept a returned product that does not meet the conditions set out above.
- We are at your disposal for any further information and we undertake to respect the applicable legal provisions regarding the right of withdrawal.
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